Service Agreement

1. What this covers

This agreement is between Pampered Pets of Waterset, LLC (“we”, “us”) and you, the pet owner, for in-home pet care in the Waterset neighbourhood of Apollo Beach, FL. It applies to every visit you book with us.

2. Access to your home

To care for your pets we need a way into your home. You may give us a key, a door code, or an alarm code. By providing them you authorise us to enter your home at the times booked, and only for the purpose of caring for your pets.

We keep access details in our client portal, visible only to Karen. Please tell us promptly if a code changes — a wrong code can mean your pets are not seen.

3. Veterinary care

If your pet appears ill or injured, we will try to reach you first, and then your emergency contact. If we cannot reach either of you and we believe your pet needs help, you authorise us to seek veterinary care — preferring the vet you named at signup where possible.

You are responsible for the cost of any veterinary treatment, including transport. We will tell you as soon as we can.

4. Your pet’s health and behaviour

Please tell us honestly about your pet’s medical needs and about any history of biting or aggression. We may decline or end care for a pet that puts our safety at risk, and we will tell you straight away if that happens.

Please keep vaccinations current. If your pet injures a person or another animal while in our care, that remains your responsibility as the owner.

5. Booking, payment and cancellation

Payment is due at least 3 days before the first visit. If it has not arrived by then we may release the booking so the dates can go to someone else.

Please give us as much notice as you can if plans change. We ask for at least three days’ notice to cancel.

6. Insurance and limits

We carry liability insurance and bonding. We will take good care of your home and your pets, but we are not responsible for pre-existing medical conditions, for damage your pet causes, or for problems in your home that were not caused by us — a plumbing failure or a power cut, for example.

7. Your information

We collect only what we need to care for your pets, and we do not sell it. How it is stored and who can see it is set out in ourprivacy policy.

8. Changes to this agreement

If we change these terms we will publish the new version here with a new version date. We record which version you accepted and when.

9. Questions

Call or text (813) 773-5317, or email karen@pamperedpetsofwaterset.com. We would much rather answer a question than have you guess.